S.M. REFAT AREFIN
Business Analytics · Operations · Technology · Marketing
I TURN COMPLEXITY INTO SYSTEMS.
Business Analytics student and EdTech operations professional working at the intersection of data, operations, technology and digital content.
Who Am I?
I'm S.M. Refat Arefin, a Business Analytics student and Operations professional.
My work sits at the intersection of operations, analytics, technology, digital content and process improvement. I enjoy turning messy operational problems into structured systems, dashboards, workflows and measurable processes.
What I Do
What I Do
I design, build and run operational systems and content workflows that are fast, reliable and outcome-focused.
Operations
Live class operations, process management and workflow design across cross-functional teams.
01Data & Analytics
Data analysis, reporting and dashboard development that turn numbers into decisions.
02Content Operations
Content workflow, digital operations and quality monitoring for consistent output.
03Technology & Automation
AI tools, automation and no-code/low-code systems that remove manual work.
04Marketing
Content marketing, SEO and strategic marketing that drive reach and engagement.
05Academic & practical analytics experience. As a Business Analytics student, I've applied R, Python and SQL to real survey data — cleaning, modelling, testing and visualizing it to turn raw numbers into readable, defensible insights.
Featured Project
Live Operations Command Dashboard
Dashboards
A real-time dashboard that gives the operations team one view of every live class, issue and escalation.
View Full ProjectSystems, dashboards and digital projects.
Project 01
Live Operations Command Dashboard
A real-time dashboard that gives the operations team one view of every live class, issue and escalation.
View Full ProjectWork Experience
10 Minute School
Nov 2023 — PresentOversees end-to-end LIVE and recorded class operations on 10 Minute School's Class Operations & Productions (COP) team — live-streaming management, studio operations, content editing & publishing, platform management across CMS, CMS-360 and Teacher's Dashboard, cross-functional coordination and team development.
“We don't stand in the spotlight. But we make sure the spotlight never goes out.”
Crafting engaging, impactful educational materials as part of the Content Operations team.
National Newspaper Olympiad (NNO Global)
Mar 2025 — PresentLeading strategic marketing management, communications and public relations.
Contributed to purpose-driven storytelling and creative collaboration.
Content Writer
Apr 2023 — Nov 2023Editorial News 24 · Internship
Research, storytelling, editing, SEO, deadline management and engaging audiences.
UX Research Assistant
Jul 2022 · 1 moCMED Health · Part-time
Drove user-centric insights for product enhancement through diverse research methodologies and actionable recommendations.
Leadership & Activities
Science Club of Rouf College (SCRC)
Education
United International University
Birshreshtha Munshi Abdur Rouf Public College · Dhaka Board
Jhalakati Govt. High School · Barisal Board
Certificates & Achievements
Microsoft-authorized event, powered by VUMI
Organizer · Science Club of Rouf College
CMED Health
- 01 Data
- 02 Operations
- 03 Content
- 04 Technology
- 05 Marketing
Data & Analytics
Operations
Content & Marketing
Technology
Core Strengths
I like turning messy problems into simple systems.
Simplify
Reduce unnecessary complexity.
Measure
Use data to understand what is actually happening.
Improve
Build systems that continuously get better.
Organizations and Brands I've Had the Opportunity to Work With Directly.
Brands
Let's build something useful.
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